Director, Compliance (Conduct & Fraud)

Job Description

This role is responsible for leading and actively driving Conduct and Fraud Risk Management across Vietnam, with a strong focus on partnering with Sales and Distribution to ensure ethical business practices, minimize mis-selling risks, and enhance customer outcomes.
The position requires a hands-on leader who combines strategic thinking with execution, leveraging data and business insight to proactively identify and mitigate risks.

Minimum 10 years’ experience in Compliance, Risk Management, or related roles within financial services/insurance
Strong experience partnering with Sales & Distribution, with solid understanding of sales practices and customer interactions
Hands-on expertise in Conduct Risk (mis-selling, complaints, sales quality) and Fraud Risk (identification, investigation, prevention)
Strong data-driven capability (mandatory) with hands-on use of analytics tools (e.g., Excel, SQL, Power BI, Tableau or equivalent)
Ability to analyze data, build/interpret dashboards, and identify risk trends and early warning signals
Proven experience applying digital and analytics solutions to enhance monitoring, reporting, and decision-making
Ability to independently generate actionable insights from data, not just review reports
Fluency in English and Vietnamese.

Conduct & Fraud Risk Management
Lead and implement conduct and fraud risk programs, with a primary focus on sales practices, customer treatment, and distribution activities.
Work closely with Sales and Distribution teams to identify and address issues such as mis-selling, customer complaints, and sales quality gaps.
Detect, investigate, and manage fraud and conduct-related cases, ensuring timely and effective resolution.
Utilize data, dashboards, and early warning indicators to identify emerging risks and trends, and recommend actionable solutions.
Business Partnership
Act as a business-facing compliance partner to Sales, Product, and Distribution teams.
Develop a deep understanding of business models and customer journeys to provide practical, commercially aligned compliance advice.
Promote a strong culture of ethical conduct and accountability across the organization.
Leadership (Hands-on)
Lead a lean team, providing both strategic direction and direct execution.
Coach and develop team members to strengthen capabilities in conduct and fraud risk management.
Represent Compliance in cross-functional initiatives and drive alignment with business priorities.
Digital & Data-Driven Initiatives
Drive the adoption of data analytics and digital tools to enhance risk identification and monitoring.
Develop and implement early warning systems and reporting dashboards to support proactive risk management.
Champion continuous improvement through technology-enabled solutions.

Salary: Up to VND 180 million gross/month (fixed range, non-negotiable beyond cap)
Offer policy: Typically capped at 15–25% increase from current gross income
Payslip or labor contract is strongly preferred for offer processing
In absence of payslip, offer will be based on internal assessment and may be less competitive
Bonus:
13th month salary (paid in January)
Annual performance bonus up to 15% of annual salary, subject to individual and company performance
Allowances: Lunch (VND 680,000/month) + Parking (VND 550,000/month)
Insurance: Comprehensive coverage for employee and family (spouse & children)
Annual leave: 17 days
Additional benefits: Retirement insurance program (details to be shared)
Sign-on bonus: Available in specific cases (with conditions)